Santos Enterprises, Inc. strives to bring you innovation and quality at a great value. We guarantee our products and offer a 30 day limited warranty.

For 30 days from the date of purchase, Santos Enterprises, Inc. (SEI) will repair or replace the covered items found to be defective in material or workmanship at no charge. SEI will have no other obligation and will not be liable for incidental or consequential damages. SEI makes no implied warranty of MERCHANTIBILITY OR FITNESS for any period beyond the 30 day duration of this limited warranty. This warranty does not cover damage by addition to or alteration of the product, accident, abuse, or normal expected wear and tear. Damage that is determined to be of this nature will be repaired at the consumer's expense. This warranty does not extend to products which are put to commercial or to rental use. Some state laws do not allow exclusion of incidental or consequential damages or limitation of the duration of implied warranties, so the above exclusion and limitation might not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
 
RETURNS - Santos Enterprises, Inc. will accept returns within 30 days from the date that the order was received in-home. You will need to contact returns@buycolorpals.com or e-mail santosenterprises@hotmail.com for instructions.

Please obtain Return Merchandise Authorization number (RMA) prior to shipping merchandise back to Santos Enterprises, Inc.

Please retain all shipping cartons, as well as any additional internal packing material in the event that you need to return any item.

Unless the product is damaged, the customer is responsible for the return shipping fees and the original shipping fee will not be refunded.

Upon receipt of the returned product, a credit will be issued within 30 days or no more than two credit card billing cycles. Any orders paid by check or money order will be refunded by check.

To expedite all returns please supply Santos Enterprises, Inc. with the order #, the billing name and address and the ship to if different from the billing name and address, and an explanation or reason for the return.

DAMAGES -
Be sure to open and inspect all packages immediately upon receipt! Santos Enterprises, Inc. must be notified within 10-days of your receipt if any item is damaged, defective, or missing parts. Please call our office during our regular business hours, or send an email to santosenterprises@hotmail.com. Failure to contact our office within 10-days may void our Returns / Damaged Item policy.

Items should be returned in the original packaging. When a damaged product is returned, the credit will include any shipping costs due. In many cases we can send out replacement parts for defective ones and replace damaged pieces so a return may not be necessary.